Return Policy
Thank you for choosing LENZI. We strive to provide you with high-quality prints and exceptional customer service. In the event that you are not fully satisfied with your purchase, we have established the following return policy. It is important to note that NO REFUNDS are allowed nor exchanges. Only damaged or defective items can be returned and then be refunded.
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Eligibility for Returns:
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​​​Only items purchased directly from LENZI are eligible for returns.
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Timeframe for Returns:
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You may initiate a return within 30 days from the date of delivery.
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After 30 days, unfortunately, we cannot accept returns or provide refunds.
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Return Procedure:
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Before returning any items, please contact our customer service team at lenzi2023@gmail.com to initiate the return process.
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Pack the item securely in its original packaging, including all accessories, certificates, and promotional materials that were included with the purchase.
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Ship the package back to us using a traceable and insured shipping method. The return shipping cost will be the responsibility of the customer.
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Condition of Returned Items:
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Returned items must be in their original condition, undamaged, and free from any signs of wear or use.
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Please ensure that the prints are carefully packaged to prevent damage during return shipping. Damaged items due to improper packaging may not be eligible for a refund.
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Refund Process:
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Once we receive the returned item and verify its condition, we will initiate the refund process.
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Refunds will be issued to the original payment method used for the purchase.
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Please note that shipping costs are non-refundable.
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Refunds will be processed within 14 days after receiving the returned item
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Damaged or Defective Items:
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If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery with photos of the damaged product.
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We will work with you to resolve the issue and provide a replacement or a refund.
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Please note that this return policy is subject to change without prior notice. It is advisable to review our return policy on our website or contact our customer service team for any updates or clarifications.
If you have any questions or require further assistance, please do not hesitate to reach out. We are here to ensure your satisfaction with your purchase from LENZI.
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Thank you for your understanding and cooperation.
LENZI
